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Shipping & Delivery

Shipping Policy

At Aalekhya Fashion, we strive to ensure that your carefully crafted pieces reach you safely and promptly. The estimated delivery time for each piece is mentioned on its respective product details page. Please note that the delivery time for your order starts from the date of Order Confirmation.

1. Our Shipping Partner

To ensure the highest reliability and security for your luxury items, we use Blue Dart as our exclusive shipping partner for all domestic and international deliveries.

2. Shipments Within India

  • Standard Delivery: The usual delivery time for an order is 5 to 7 business days from the date of Order Confirmation, depending on the products ordered.

  • Free Shipping: We offer free shipping on all orders within India. All prepaid domestic orders are automatically eligible for free shipping.

  • Customisation (e.g., Blouse Stitching): For products requiring customisation, an additional 7 to 10 business days will be required before dispatch.

  • Ready-to-Wear Sarees: An additional 7 business days will be required to prepare and deliver these products.

  • Hand-Painted & Handcrafted Products: Because of the intricate artistry involved in our hand-painted sarees and handcrafted products, it may take 15 to 20 business days for dispatch from the date of the order.

3. International Shipments

  • Shipping Charges: For international deliveries outside of India, shipping charges will be applied extra, calculated based on the weight and volume of the order at checkout.

  • Handcrafted Products (International): For international delivery of handcrafted and hand-painted products, please allow 15 to 20 business days for dispatch.

  • Customs and Duties: For deliveries outside India, customs duties and local taxes must be paid by the customer to our shipping partner (Blue Dart) at the time of delivery. The amount of duties and taxes depends heavily on the policies of your destination country and is not under our control.

4. Urgent Orders

For any orders that are urgent and required to be delivered within an earlier timeframe than standard, we request that you contact the Aalekhya Fashion Support Team prior to placing the order to confirm feasibility.

5. Order Confirmation & Dispatch Process

  • Prepaid Orders: No confirmation attempt will be made. The order will be processed immediately and dispatched within the given Turnaround Time (TAT).

  • Cash on Delivery (COD) Orders: Our dispatch team will contact you to verify and confirm your COD order before shipping. COD orders will only be dispatched upon receiving your verbal or written confirmation.

  • Unreachable COD Customers: If there is no response to our calls, messages, or emails confirming the dispatch within 3 days of our first attempt, the COD order will be marked as canceled at the end of the 3rd day.

6. Delivery Attempts & Unsuccessful Deliveries

  • In the event that a delivery is unsuccessful due to circumstances on the customer's end (e.g., unavailable to receive the package), a second attempt will be made after confirming with the customer.

  • If the second delivery attempt is still unsuccessful, the customer will be required to bear extra shipping charges for a third attempt.

  • If the customer is unable or unwilling to pay these extra charges, the order will be marked as canceled, and Aalekhya Fashion reserves the right to decline future orders from that customer.

7. Cancellations & Unforeseen Delays

  • Cancellations: Cancellation requests must be submitted prior to order dispatch. Once an order has been successfully handed over to Blue Dart, cancellation is not permitted, and no refunds will be issued in such cases.

  • Delays: At times, orders can be delayed due to unforeseen logistical reasons outside of our control. If your order is delayed beyond 2 weeks of the estimated Delivery Time, our team will proactively get in touch with you to check if you would still like to continue with your order or explore other options.

8. Order Tracking & Receiving (Added for clarity)

  • Tracking: Once your order is dispatched, you will receive an email and SMS containing your Blue Dart tracking number (AWB) and a link to track your package's journey.

  • Address Accuracy: Customers are responsible for providing complete and accurate shipping addresses, including correct pin codes and contact numbers. Aalekhya Fashion is not liable for delays or lost packages resulting from incorrect shipping information.

  • Damaged Packages: If the external packaging appears tampered with, damaged, or opened at the time of delivery, please do not accept the parcel. Immediately contact our support team with photographic or video evidence so we can raise a dispute with our shipping partner.

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