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Return & Exchange

Exchange, Return & Refund Policy

At Aalekhya Fashion, we take immense pride in the craftsmanship, authenticity, and luxury of our hand-painted and handcrafted sarees and apparel. We want you to be completely satisfied with your purchase.

Please read through our Exchange, Return, and Refund Policy below to ensure a seamless experience and clear understanding of our terms.

1. Key Safeguards & Inspection Requirements

Mandatory 360-Degree Unboxing Video

To protect both the customer and the brand against transit damage, missing items, or wrong deliveries, a continuous, unedited 360-degree unboxing video is strictly mandatory.

  • The video must clearly show the unopened parcel with the Blue Dart shipping label visible, followed by the complete opening of the parcel and detailed inspection of the product.

  • Claims for damages, missing components, or defects submitted without an unboxing video will not be accepted.

24-Hour Damage & Defect Notification

  • Any defect, transit damage, or wrong product delivery must be reported to contact@aalekhyafashion.com within 24 hours of delivery.

Artisanal & Hand-Painted Disclaimer

  • As our products feature genuine hand-painted art and handloom craft, slight variations in brushstrokes, paint texture, weave, or subtle colour tones are natural hallmarks of handcrafted artwork, not defects.

2. Return & Refund Policy

To qualify for a return, the product must be in unused, unwashed, unworn, and unaltered condition, with all original tags, hygiene seals, and packaging intact.

Timeline

  • Notification Window: Contact us within 24 hours of delivery.

  • Return Window: The reverse pickup or self-shipment must be initiated within 7 calendar days of delivery.

Non-Returnable & Non-Exchangeable Items

  • Customised/Tailored Goods: Any saree or apparel item with custom blouse stitching, fall/pico service, length alterations, or custom hand-painting customisation.

  • Sale & Promotional Items: Products purchased during sales, clearance, or using discount coupon codes.

  • Damaged by Wear: Any item exhibiting perfume odours, makeup/deodorant marks, or signs of wear.

3. Refund Options

Once your returned item arrives at our facility and successfully passes our quality inspection, you may choose one of two refund methods:

Option A: Aalekhya Store Credit (Recommended)

  • 100% Refund Credit: Receive full 100% store credit of the purchase price added to your Aalekhya E-Wallet or account.

  • Bonus Voucher: Receive an additional ₹500 gift voucher for your next purchase.

  • Validity: Store credit never expires and can be redeemed anytime on our website.

Option B: Bank Transfer / Original Payment Source

  • Processing & Restocking Fee: Refund of approximately 85% of the product price (15% deducted towards payment gateway charges and administrative handling).

  • Reverse Pickup Fee: A deduction of ₹200 towards return pickup and courier logistics (may vary for heavy or bulky shipments).

  • Payout Method: Processed via UPI (Google Pay, Paytm, PhonePe) or Bank Transfer within 3–5 business days post-inspection. No cash refunds are provided.

4. Return & Inspection Process

  1. Initiate Request: Email contact@aalekhyafashion.com within 24 hours of delivery with your Order ID, reason for return, and the mandatory 360-degree unboxing video.

  2. Reverse Pickup: Upon approval, our logistics partner (Blue Dart) will initiate reverse pickup within 2–3 business days.

  3. Self-Shipment (Unserviceable Pin Codes): If reverse pickup is unavailable in your location, you may ship the item back using a reliable trackable courier service at your own cost. Include your Order ID and Return Request Number inside the box.

  4. Quality Inspection: All items are rigorously checked upon receipt. If the product fails inspection (e.g., worn, stained, missing tags), it will be shipped back to you at your expense.

  5. Refund Issuance: Upon passing inspection, your chosen refund method (Store Credit or Bank Refund) will be processed within 2–3 business days.

5. Exchange Policy

We offer one free exchange for eligible orders (subject to stock availability).

  • Process: Submit an exchange request within 24 hours of delivery. Once approved, we will arrange a reverse pickup via Blue Dart.

  • Verification: After receiving and inspecting the original item, we will dispatch the replacement item to you at no additional shipping charge.

  • Processing Time: The entire exchange cycle typically takes 5–7 working days.

6. Order Cancellation Policy

  • Before Dispatch: You may cancel your order at any time before it is handed over to our shipping partner for a 100% full refund.

  • After Dispatch: Once an order has been dispatched from our warehouse, it cannot be canceled in transit. You must receive the parcel and follow the standard return process outlined above.

7. Customer Support

For any assistance regarding returns, exchanges, or cancellations, please reach out to our support team:

SwiftShip